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Terms & Conditions

HDLX Limited
Effective Date: 04/08/2025

Please read these Terms and Conditions carefully before engaging our services or hiring equipment. By accessing or using our website or services, you agree to be bound by the following terms.

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1. About Us

HDLX Limited is a company registered in England and Wales, offering lighting design, programming services, and equipment hire.

  • Company name: HDLX Limited

  • Company number: 16624519

  • Registered office: 128 City Road, London, EC1V 2NX

  • Email: info@hdlx.co.uk

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2. Services Provided

We offer:

  • Freelance lighting design, programming, and technician services

  • Dry hire of professional lighting control equipment 

  • Optional operator support or on-site setup for hire clients

All services are subject to availability and agreed terms.

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3. Booking and Payment

  • All quotes are valid for 14 days unless otherwise stated.

  • A booking is confirmed upon written acceptance (via email or signed agreement) and, where applicable, payment of a deposit.

  • Full payment is due before delivery unless otherwise agreed.

  • We accept payment via bank transfer to the details provided on your invoice.

Late payments may incur interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

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4. Cancellation Policy

  • Cancellation 14 days or more before the booking: No charge.

  • Cancellation 7–13 days before: 50% of total cost payable.

  • Cancellation within 7 days: 100% of total cost payable.

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5. Hire Terms (Equipment)

  • All hired equipment remains the property of HDLX Limited.

  • The client is responsible for all equipment during the hire period, including loss, theft, or damage.

  • Equipment must be returned in the condition it was supplied.

  • A full equipment checklist will be provided before dispatch.

  • Late returns may incur additional daily charges.

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6. Freelance Work

  • Freelance services are delivered on a day-rate or project basis as agreed in writing.

  • Overtime, travel, accommodation, and per diem expenses will be charged as agreed.

  • Work is performed to industry standards, but HDLX Limited cannot be held liable for production delays caused by external parties, venue issues, or equipment not supplied by us.

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7. Liability

HDLX Limited shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Downtime or delays caused by third-party equipment

  • Client misuse or unauthorised alterations of hire equipment

Our liability is limited to the total amount paid for the service or hire in question.

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8. Insurance

We recommend that clients hiring equipment ensure appropriate production or contents insurance is in place. Proof of insurance may be requested prior to hire.

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9. Force Majeure

We are not liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to acts of God, strikes, pandemics, equipment failure, or transport disruption.

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10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

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11. Contact

If you have any questions about these terms, contact:

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HDLX Limited
Registered Office: 128 City Road, London, EC1V 2NX
Company No: 16624519
Email: info@hdlx.co.uk

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